Please allow 7–15 days for delivery. Each item is crafted to order, ensuring quality and attention to detail.

Have questions? Visit our FAQ page for answers on sizing, shipping, returns, and more.

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 2–5 business days. Delivery times vary depending on your location — Australian orders generally arrive within 5–10 business days after dispatch.

Do you ship internationally?
Yes! We ship worldwide. International delivery times vary by destination. Any applicable customs duties or taxes are the responsibility of the customer.

How do I track my order?
Once your order has been dispatched, you'll receive a tracking number via email. You can use this to track your order through the carrier's website.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original condition with tags attached. Please contact us at info@kairorise.com to initiate a return.

Can I exchange my item for a different size?
Yes, exchanges are available subject to stock. Please reach out to us and we'll do our best to accommodate your request.

Are sale items returnable?
Sale items are final sale and cannot be returned or exchanged unless faulty.

Products

How are KAIRO products made?
Our products are made on demand, meaning each piece is produced specifically for your order. This allows us to maintain quality and minimise waste.

How do I care for my KAIRO activewear?
Machine wash cold with like colours. Do not bleach. Tumble dry low or hang to dry. Do not iron prints or embellishments.

How do I find my size?
We recommend checking the sizing information on each individual product page for the most accurate fit guide, as sizing may vary between styles.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All transactions are processed securely through Shopify Payments. We never store your payment details.

Contact Us

Still have a question? Reach out to us at info@kairorise.com  and we'll get back to you as soon as possible.

Not sure on your size? Check our Size Guide to find your perfect fit before ordering.

Size Guide

Use the measurements below to find your perfect fit.

Tops & T-Shirts

Bottoms & Leggings

How to Measure

• Chest: Measure around the fullest part of your chest, keeping the tape horizontal.
• Waist: Measure around your natural waistline.
• Hip: Measure around the fullest part of your hips.
• Inseam: Measure from the crotch to the bottom of the leg.

If you're between sizes, we recommend sizing up for a more relaxed fit or sizing down for a more fitted look.

Need help? Reach us at Iluvkairo@gmail.com We respond within 24–48 business hours, Sunday- Saturday.

Get in Touch

We'd love to hear from you. Whether you have a question about your order, sizing, or anything else — we're here to help.

Email: info@kairorise.com

We aim to respond to all enquiries within 1–2 business days.